Return Policy

Standard Returns

Your satisfaction is what matters most to us. Most products shipped from our warehouse may be returned in new or like-new condition within 30 days of delivery.

If you have had an item at home and decided it is not right, contact Guest Services with your order number and the email used at checkout. We will send return instructions and, when a label applies, a prepaid return label. Drop the package at an eligible carrier location. Items must be in acceptable condition. If the original packaging has been discarded, we cannot provide replacement packaging.

An item is drop-shipped when the product page says it ships directly from the vendor. Those items follow the vendor rules below, not this standard policy. Shipping timing for each category is covered on our shipping information page.

Damaged or Defective Items

If we sent the wrong, damaged, or defective item, we will make it right. Tell us as soon as possible and include photos, the order number, and the product name. Damage and defect returns are not charged the preference return fee. A full refund of the item goes back to the original payment method. Please allow 1–2 weeks for the refund to appear.

Exchanges

Exchanges are available only for a different option of the same product at the same price, such as another size or color. Contact Guest Services to return the original item, then place a new order for the option you want. For a different product, return the original for a refund and place a separate order.

Refunds and Replacements

Once a returned item arrives in acceptable condition, we process a refund or replacement and email a confirmation. Replacements reviewed at our warehouse ship with expedited shipping, and a tracking email follows after the replacement leaves the warehouse.

Gift returns can use a different email for status updates. Include the order number and the address where return messages should be sent when you contact Guest Services.

Drop-Shipped Items

Items that ship directly from a vendor do not follow the standard return policy. Preference returns are generally not accepted. Damaged or defective items can still be reviewed for a replacement or refund.

Furniture

Furniture is not eligible for preference-based returns. If an item arrives damaged or defective, email [email protected] within 30 days of delivery. Include photos, the order number, and the product name. Most returns process in about 1–2 weeks. Weather or transit can add time. After processing, the refund returns to the original payment method and usually appears in 5–7 business days. Replacement parts may be available for select items. Care details are on the product page.

Made-to-Order Furniture

Made-to-order furniture is built to the options you select, including fabric, size, and leg style. Because it is made for that order, it is not eligible for returns or exchanges. Once the purchase is processed, it cannot be canceled. Contact [email protected] as soon as possible if you need help with an order already placed. Fabric swatches for the made-to-order collection are listed on the product pages. Order swatches before you buy.

Kitchenware

Drop-shipped kitchenware is not eligible for preference-based returns. If an item arrives damaged or defective, email [email protected] within 3 business days of delivery. Include photos, the order number, and the item name so we can arrange a replacement.

Lighting

Lighting is not eligible for preference-based returns. If an item arrives damaged or defective, email [email protected] within 30 days of delivery. Include photos, the order number, and the item name.

Framed Art

Framed art is not eligible for preference-based returns. If an item arrives damaged or defective, email [email protected] within 48 hours of delivery. Include photos, the order number, and the item name.

Paint

Paint is made to order and is not eligible for preference-based returns. A sample is the best way to confirm a color before ordering a full can. If paint arrives damaged or defective, email [email protected] within 30 days of delivery. Include photos, the order number, and the item name.

Rugs

Magnolia Home rugs may be returned within 30 days of delivery for a refund or replacement. Rug orders are processed within 1–2 business days. After processing, the order cannot be canceled, but it can still be returned within the 30-day window. Pillows are not eligible for return. Contact Guest Services with the order number and the reason for the return. For damage or defects, email [email protected] and include photos.

Wallpaper

Wallpaper may be returned within 30 days of delivery. Preference returns are accepted only if the wallpaper is unopened. Cut or opened rolls are not accepted. For a damaged or defective roll, email [email protected] with photos, the order number, and the item name.

Steele Canvas

Steele Canvas items are made to order and are non-returnable and non-refundable. If an item arrives damaged or defective, email [email protected] so we can arrange a replacement with the vendor.

Live Plants

Roses and other live plants are not eligible for preference-based returns. If you have a concern after delivery, email [email protected] and Guest Services will help.

Rain Boots

Rain boots are not eligible for preference-based returns. If a pair arrives damaged or defective, email [email protected] when the package is delivered. Include photos of the boots and the packaging, plus the order number and item name.

International Returns

International returns follow different terms than U.S. returns. Prepaid international return labels are not available for in-store or online purchases. This exception does not apply to Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, or the Northern Mariana Islands. For an international return, or for a damaged or defective international order, email [email protected].

Questions

Guest Services can help with a return, a damaged delivery, or a question about whether an item qualifies. Write to [email protected] or use the contact page. Include the order number so we can find the purchase.